Week commencing 09/09/2019

This week was based on cloud call the communicator provider we are trying to get setup for. I started the week gathering all the extension numbers that we use as a company from everyone in the office at that time. this will show what we are working with to be able to gain the right amount of numbers so we can tell Chris the manager in the simplest way what extensions we need and what we don't. Once this is done Chris can then tell us what extensions we can keep and ones we can get rid of. Also I have been completing the audits that Isobel showed me before she left. These audits will be completed every month. They will take less time the more I do them but some took me a while. My colleagues can access them via share point. I have been helping with IT Requests this week helping different colleagues with their issues. I helped Phillip with an error regarding Word how it won't let him access the desktop app.

This was just a case of uninstalling office and then reinstalling, obviously when his PC was set up office 365 didn't set up properly which is totally normal. We did this then reinstalled it and it worked perfectly. I had to setup a few accounts and add a few different things that required an admins password. I had some tasks that were set to me from Gemma which I have started and hopefully complete by the end of next week.