Week commencing the 14/10/2019 to 18/10/2019

This week i have been documenting processes that needed to be documented. starting with the VPN setup. so that everyone in the company who wants and can work from home. I created a document that people can use to setup the VPN, and this would then allow them to configure it themselves at home.

I have put it up on my Skilsure account for evidence. It shows you who already is a registered user am who has access to the VPN in the first place. this will be able to be done on any machine as long as they have access , which can only be checked by the users who have access to the admin portal. This is where they can edit and change different settings regarding the firewall, this is where all the users can be implemented and taken out. On the document I have given to everyone this has what users have been implemented on their so they know if they have an account or not.

Also I have been using OnDMARC and setting up new clients DNS settings. It has been a long process and we have been learning step by step and today we had a call with Tunc who is a redsift trainer for OnDMARC.

He went through the basic runthrough of ondmarc. Which I will be documenting in the next few days if I have time.

We have been given a client DNS provider to implement it ourselves but we are having problems with that so we are going to have to contact their provider and see how they add in a DMARC protection for it then to be recognized and then configured.

Week commencing 30/9/2019 and the 7/10/2019

Over the past couple of weeks its been busy, mainly I have been working on Voiphone and Polymorph learning with setting up phone lines and logging requests etc. We needed to set up a new line for the OPS team which needed to be set up on a brand new line.

So after setting up going through quite a few calls with Voiphone I finally set up the phone line. A new user was going to be put into that loop with the other phones so I had to figure out how I was going to include her in the current usual loop for Ops. This took me a while and a few calls down the line but i figured it out which loop to put her in and if she would receive the call first second or third.

Shown above.

Setting up VPN's as well for colleagues to use when they are working from home. I had to contact Sophos which is our main vendor for our firewall (XG Firewall). I had to setup multiple colleagues accounts on Sophos and then activate their VPN they have access to. I have made a step by step guide showing them how to access the VPN if they are a user.

As shown above.