Week commencing 30/9/2019 and the 7/10/2019

Over the past couple of weeks its been busy, mainly I have been working on Voiphone and Polymorph learning with setting up phone lines and logging requests etc. We needed to set up a new line for the OPS team which needed to be set up on a brand new line.

So after setting up going through quite a few calls with Voiphone I finally set up the phone line. A new user was going to be put into that loop with the other phones so I had to figure out how I was going to include her in the current usual loop for Ops. This took me a while and a few calls down the line but i figured it out which loop to put her in and if she would receive the call first second or third.

Shown above.

Setting up VPN's as well for colleagues to use when they are working from home. I had to contact Sophos which is our main vendor for our firewall (XG Firewall). I had to setup multiple colleagues accounts on Sophos and then activate their VPN they have access to. I have made a step by step guide showing them how to access the VPN if they are a user.

As shown above.