Week Commencing 21/10/2019 to 05/12/2019

Unfortunately i haven't been updating my blog for a while, due there begin alot of work that needs doing a change of staff. 

Overall I just haven't had time to write my blog update.

Over the past month i have been working on a project that has been in process for the past couple of years. I was slowly introduced to this and now i am leading this project along side a few of my colleagues from different areas in the company. 

This past month we have been working with Cloud Call to ensure that we are ready to go and release it to TME (The Move Exchange). This included many back and forth calls and also the day before the roll-out date Ross the Service Manager came out and gave us a in-depth guide on what we can expect when it is rolled out. 

He also gave us a guide on how to use and also a guide for TME as well. We are now scheduling more appointments with Ross and new call flows are being set up as we are going to be rolling out to the rest of the business mid - January. So now we are making sure we have got everything we need to go forward and make it a success for the rest of the business.