My First Week

My first day at Practical Vision. I started by being shown around the entire company meeting, Web Developers, the Admin Team, The Lawyer Checker team and the Finance team. I started with meeting my colleagues that I will be working with and getting to know them, there is Stuart who sits next to me on the right and Sam (My boss) who sits on my left. Stuart will be going through what my job will entail in the next few days showing me what I will need to be doing to in order to have a successful apprenticeship and get the best out of my year here.

Things that he will be showing me is the Admin Center, SharePoint and Dynamics 365. But before I can learn any of that, the policies will need reading. These are documents that when coming into a new job you have to read, all things you can do and can't do, so that if something were to happen to you wouldn't sue the company and the company wouldn't sue you. There are unfortunately 36 of these policies and it took me a couple of days to read.

On Wednesday, I sat down with Stuart and he was going through the information I will be learning to complete IT requests and Job roles which is found in the Admin center. He explained Dynamic 365 to me with everything that it entails, for example this is where the IT requests are kept so if anyone has anything they need to be fixed or looked at (me, Stuart or Sam) can access it. He then showed me how to complete a ticket this is when someone has an issue and need something that they wouldn't be able to access generally and which only certain colleagues can access, they will place a request on the IT Request tab. This is then left on the requests page and waiting for someone to fix this problem. It can be set through different priorities from Low to High letting the person know if the problem needs to be fixed right away or can be left for later. Some of these can be complicated or they can be really simple and a quick an easy fix.

Thursday I was starting to look at a few requests on how to fix them one colleague needed certain fonts to install, she had already installed them onto her drive but wasn't allowed the access so I needed to give her my email to let her access the fonts that she installed. This ticket was then done, then I had to fill in the ticket this make sure that the matter was resolved and it was shown that it was completed. I had to fill in the date put how long it took me who it was assigned to and then save it. Over this past week I have had a lot of individual meetings with other colleagues, just giving me a an overview of there job showing me the different jobs that allow me to get more of a insight on what other people do for this company.

Friday I started setting up some computers for some new employees that are starting their new job next week. We had to install some starting up programs after the installation of the actual PC. Then I have started to research some IT requests to for example the one I have been researching is 'Business Card Reader'. This has been requested by a colleague saying that they are going to be travelling to a lot of events around the country a lot of business shows so they need something to read and store the business cards that they pick up and send them to the CRM. The person wants to find a app or tool that does this. I am currently researching this to find a suitable app to install into the CRM. 

My First Week