Week commencing 23/09/19

This week I have been mainly focusing on IT support due to Stuart leaving it has been left up to me and Sam to manage the tasks. The tasks started off ok doing a few and documenting them and sorting them out.
However on Tuesday the OPS team next door a few of their phones went down. This was a new request one that needed to be changed on this provider called Voiphone, this was what I have been doing for the most of this week calling the support team for navigation around the site.
I had to group the phones that weren't working so I needed to find out the Ip addresses for those numbers that went down this was so I could access them manually to get into the phone and check what was going in there.

Underneath this is the IP Scanner this scans the range of Ip addresses in your area you have to set the range from where you want to scan it from. 

The loops I had to do aswell for certain colleagues these were found on Voiphone I had to give support a call a few times as I wasn't sure. But figured it out now, and its all back up and working hopefully there shouldn't be anymore problems with the lead up to CloudCall.